Privacy Policy
This Privacy Policy explains how DELDUA Mobile Spares & Repair Center ("DELDUA", "we", "us") collects, uses, and protects information when you use our website at deldua.co.ke, contact us by phone or WhatsApp, or interact with our Facebook Page and related Meta apps or tools.
1. Who we are
DELDUA is a mobile phone spares, accessories, and repair shop in Nyahururu, Kenya.
- Phone: 0181 483493
- Email: delduamobilespares@gmail.com
- Facebook: Deldua Mobile Spares & Repair Center
2. Information we collect
We may collect:
- Contact details you send us, such as your name, phone number, WhatsApp number, or email.
- Order and repair details, such as phone brand, model, spare part needed, and fault description.
- Messages you send through WhatsApp, Facebook Messenger, Facebook Page comments, or forms on our website.
- Basic technical data from website visits, such as browser type, device type, and pages viewed, when provided by our hosting or analytics tools.
- Public profile information Meta shares with us when you interact with our Page or app, according to Meta's settings and permissions.
We do not knowingly collect sensitive personal data beyond what is needed to serve your enquiry, order, or repair.
3. How we use information
We use information to:
- Reply to enquiries and confirm stock, prices, and delivery.
- Process repairs, spare-part orders, and customer support.
- Manage our Facebook Page, ads, and business tools connected to Meta.
- Improve our website and customer service.
- Meet legal or business record-keeping needs.
We do not sell your personal information.
4. Facebook, Instagram, and Meta platforms
When you interact with our Facebook Page, Messenger, or a Meta app linked to DELDUA, Meta may share limited information with us under Meta's terms and your privacy settings. Your use of Facebook and Instagram is also governed by Meta's own privacy policy.
If our Meta app receives user data through Facebook Login or related products, we use that data only to operate the business features you requested, such as customer messaging, page management, or advertising.
5. Sharing of information
We may share information with:
- Service providers that help us run the website, email, hosting, or messaging tools.
- Delivery partners, only for fulfilling an order you requested.
- Authorities, when required by law.
6. Data retention
We keep customer messages and order details only as long as needed for the service, follow-up, warranty or repair records, and legal requirements. When data is no longer needed, we delete or anonymise it.
7. Your choices
You may ask us to:
- Confirm what personal data we hold about you.
- Correct inaccurate information.
- Delete your personal data, subject to records we must keep for legal or warranty reasons.
To request deletion, follow the steps on our User Data Deletion page, or email delduamobilespares@gmail.com.
8. Security
We take reasonable steps to protect information against loss, misuse, and unauthorised access. No method of transmission or storage is fully secure.
9. Children
Our services are intended for customers who can place business enquiries and orders. We do not knowingly collect personal data from children.
10. Changes
We may update this Privacy Policy from time to time. The latest version will always be published at https://deldua.co.ke/privacy-policy/.
11. Contact
Questions about privacy: delduamobilespares@gmail.com or call 0181 483493.